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Join the 💻Five9 Network Operations Center team for an exciting opportunity to play a key role in maintaining Five9 Cloud Call Center Services and Application Delivery.
The NOC Tech position plays an important role in providing customers with excellent service.
This positions reports to the NOC Supervisor.
Key Responsibilities:
Entry Level NOC Position
Monitor and Identify events proactively resolving issues
Follow standard operating procedures performing day-to-day maintenance on five9 Network, Telecom and Cloud systems
Test and turn up of SIP and ISDN trunk groups
Report all service impacting issues within 5 minutes of detection
Respond & Resolve Customer escalations within the SLA window
Turn up customer applications & services in accordance with standard procedures
Open and track to resolution carrier and internal tickets
Internal & External Incident Notifications
Monitor Network Security and report and document any breaches
Perform daily, weekly monthly and quarterly maintenance procedures and defined in the Operational Guidelines
Required Experience:
Background in technical or customer service environment
Must be willing to work shifts and participate in on-call rotation (Days/Weekends)
Ability to communicate clearly in English (both in writing and speech)
Able to follow direction
Attention to detail
Desirable Qualifications/Experience:
Interested in technology
Problem solving skills
Knowledge of Microsoft Office
Knowledge of Linux
Experience with ticketing systems
Employment type:
Full time, shift schedule
Benefits:
Employment according to the Labour Code of Russian Federation
Additional medical insurance
Advanced social benefits package
Free parking place
Free Company’s shares
Free weekly lunches
Professional trainings
Opportunity to develop professional skills and working in the strong team!
Contacts: Irina.Sutyagina@five9.com